Shipping policy

Shipping Policy

Thank you for shopping with MosesManor and Coconut Design Lab. Please review the information below before placing your order.

Order Processing

Orders are processed in the order they are received. Processing time is separate from the carrier’s estimated delivery time. Most orders ship in 2-3 business days. 

Ready-to-ship orders are generally prepared within a few business days. Orders containing handmade, personalized, made-to-order, 3D-printed, preorder, or reservation items may require additional processing time.

Any estimated turnaround time listed on the product page or provided during a live sale should be considered part of this shipping policy.

Shipping Charges

Available shipping options and charges are displayed at checkout.

Standard shipping is currently:

  • $8.99 for orders under $45

  • $5.99 for orders of $45 or more

  • Free standard shipping when eligible purchases reach $100

Shipping promotions and rates may occasionally change. The amount displayed at checkout will be the final shipping charge for your order.

Combined Orders and Live-Sale Baskets

Paid live-sale orders may be combined for up to one week to help customers reach the $100 free-shipping threshold.

Only completed and paid purchases count toward the free-shipping total. Unpaid claims, reservations, deposits, or canceled items do not count.

If your combined paid purchases reach $100 within the allowed period, they may be shipped together at no additional standard shipping charge. If the $100 threshold is not reached, your order will ship using the shipping charge already paid.

Orders cannot be held indefinitely. Combining availability may also depend on product size, order volume, and whether the items can safely be packaged together.

Preorders, Reservations, and Made-to-Order Items

Preorder, reservation, custom, personalized, and made-to-order products do not necessarily ship immediately.

Estimated arrival or completion dates are provided as accurately as possible but are not guaranteed. Supplier delays, production issues, material availability, carrier delays, weather, and other circumstances outside our control may affect the estimated timeline.

When an order contains both ready-to-ship and preorder or made-to-order items, the entire order may be held until all items are available unless separate shipping arrangements are made and any additional shipping charges are paid.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an address error. Once an order has been processed, labeled, or transferred to the shipping carrier, we may not be able to change or redirect it.

We are not responsible for orders delivered to an address entered incorrectly by the customer. If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.

Tracking Information

Tracking information will be provided when your shipping label is created.

Please allow time for the carrier to receive and scan the package. A tracking number may show that a label has been created before the package receives its first carrier scan.

Carrier delivery dates are estimates and are not guaranteed.

Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, delivery timing is outside our direct control.

If tracking has not updated or your package appears delayed, please review the carrier’s tracking information and allow additional time for transit or scanning delays.

If a package appears lost, contact us so we can review the tracking information and determine the appropriate next steps. A carrier claim, waiting period, written confirmation, or other documentation may be required before a replacement, refund, or store credit can be considered.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around your property, mailbox, parcel locker, and any alternate delivery locations.

  2. Ask members of your household or nearby neighbors whether they accepted it.

  3. Contact the shipping carrier or local delivery office for additional delivery details.

  4. Contact us if the package still cannot be located.

Packages marked delivered by the carrier are not automatically eligible for a refund or replacement. Each situation will be reviewed individually.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

Please keep all packaging until the issue has been reviewed. Additional information is available in our Returns & Refunds Policy.

Shipping Delays

MosesManor and Coconut Design Lab are not responsible for delays caused by the shipping carrier, severe weather, holidays, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.

We will always do our best to assist with legitimate shipping concerns, but carrier delays do not automatically qualify an order for cancellation or refund.

By placing an order, you acknowledge and agree to this shipping policy.